I am apoplectic in my rage at HarrisConnect and Boston University
at Boston University for this email:
BOSTON UNIVERSITY Publication Office
Account #: YSRxxxxxxx
March 30, 2007
Dear: Mr Joseph Patrick Mondello
Thank you for your recent order and payment.
Your order is now confirmed.
If you have any questions on your order, please contact the Customer Service Department at 1-800-546-6411.
The following pertains to those who ordered a Directory:
We know your directory will be a great resource in career networking and updating you on the latest happenings
of your friends and acquaintances. After the completion of research, editing, proofing and printing of each individual listing, your
directory will be shipped, and is scheduled to reach you by late October 2007.
If not satisfied, you may return your purchase within 30 days of delivery for a full refund of the product price.
CUSTOMER SERVICE MANAGER
| Qty | Date | Description of Ordered Products | Unit Price | TOTAL |
1 03/27/07 Boston University Alumni Directory
$ 89.99 $ 89.99
30 Day Money Back Guarantee
Shipping & Handling $ 9.95
Sub Total $ 99.94
Taxes: 8.63% NEW YORK SALES TAX $ 8.62
Amount Paid $ 108.56
Total Due —>> $ 0.00 <<—
Please Direct any correspondence or questions to: Customer Service Department P.O. Box 41135, Norfolk VA 23541 Phone: (800) 546-6411 Email: email@example.com Fax: (800) 829-4142 Monday through Thursday – 9:00 AM to 6:00 PM EST Friday – 9:00 AM to 5:00 PM EST
I at no point expressed any interest in buying this book, and yet I have already paid for it. The email address from whence this comes is not in fact BU but a Harris Connect. Their website says
Harris Connect is the trusted partner of literally thousands of institutions and associations. Founded in 1963 as Bernard C. Harris Publishing Company, Inc., we started out serving the educational community by partnering with institutions to publish their alumni directories. Since then, we have expanded to work with many different types of membership-based associations and companies. Back in the 1990’s, we established an Internet Services Division that provides a broad array of Internet solutions to many organizations. We also formed a Data Services Division to help organizations update and use their data.
Harris Connect is so trusted by Boston University that they have billed me for them, trusting in the knowledge that I could not but want their product.
Fellow BUvians, tell me you’ve been slimed too. They sent me requests for information a few times that I didn’t respond to, then they charged me for their book and sent it to me without asking if I wanted it, and they’ve placed the onus on me to return the book. And they had the gall to charge me New York sales tax.